What we host
ReelGrab does not store or host any photo, video, or audio file from Instagram. How a file reaches you depends on what you save:
- A single photo, video, or story: ReelGrab looks up where the file lives on Instagram's content network and redirects your browser there. Your browser downloads the file directly from Instagram; the file never passes through ReelGrab's servers.
- A carousel or a whole highlight saved as one zip: ReelGrab's archive worker fetches each file from Instagram's content network and streams it into the zip as your download proceeds. Nothing is written to disk, and no copy remains once the download ends.
- Audio saved as MP3: ReelGrab's worker fetches the reel's audio track from Instagram's content network and converts it to MP3 as it streams to you. Nothing is written to disk, and no copy remains once the download ends.
What we keep
To avoid looking up the same link twice, ReelGrab keeps a short-lived record of the ID of the post, story or highlight and the addresses of its files on Instagram's content network. The record contains no photo, video, or audio, and it expires automatically, on a schedule set by the expiry of Instagram's own links to those files.
What a DMCA notice can ask us to do
Because we don't store the content, we can't remove it from a server — there's nothing on a server to remove. What we can do:
- Add a specific Instagram URL or account to a block list so ReelGrab refuses to fetch it.
- Remove specific references or links to your content from our editorial pages.
- Provide any information we have about a request (we don't log URLs, so this is usually "nothing").
How to send a notice
Email support@reelgrab.io with:
- Your contact information (name, email, mailing address, phone).
- Identification of the copyrighted work — links to the original posts, profile, or registration if applicable.
- The specific Instagram URL or account you want added to our block list.
- A statement that you have a good-faith belief that the use is not authorized.
- A statement, under penalty of perjury, that the information is accurate and you are authorized to act.
- Your physical or electronic signature.
Counter-notices
If you're a creator whose content was added to our block list and you believe it was added in error, email the same address with a counter-notice including your contact info, identification of the blocked URL, a statement under penalty of perjury that the block was a mistake, and your signature.
Repeat infringers
Accounts that repeatedly attempt to bypass block-listed content may be IP-blocked from ReelGrab entirely.